Shipping Policy

Last updated: June 2, 2026

Order Processing

At Tondo, we strive to process and ship your orders as quickly as possible. Please allow 1–2 business days for us to prepare your order. Once your order has been dispatched, you will receive a tracking email to keep you informed of its progress.

Domestic Shipping — United States

We offer various shipping options to ensure you receive your order in a timely manner. The following shipping options are available for domestic orders:

Shipping Method	Shipping Cost	Estimated Delivery Time
Standard/Free	Free	3–7 business days
Expedited	Calculated at checkout	2–4 business days
Express	Calculated at checkout	1–3 business days

International Shipping

For international orders, please allow 7–21 business days for delivery. Please note that customs and duties are the responsibility of the customer. We recommend checking with your local customs agency for an estimate of any applicable fees.

Order Tracking

Once your order has been dispatched, you will receive a tracking email with details on how to track the progress of your order. You can use this information to stay up-to-date on the status of your delivery.

Lost or Damaged Shipments

In the unlikely event that your order is lost or damaged during shipping, please contact us within 10 days of the estimated delivery date. When reaching out, please include your order number and photos of the damaged item(s), if applicable. This will help us to quickly resolve the issue and provide a suitable solution.

Contact Us

If you have any questions or concerns about your order, please don't hesitate to reach out to us at support@tondo.shop. We're here to help and will respond to your inquiry as soon as possible.